Managing The Evolution To A Digital Organization Culture: The Experience Of The Mobile Telephony Industry In Ghana

Abstract

Organizational culture and effective change are regarded as vital for organizational transformations including digital culture transformations (IGI Global, 2021). According to Henley (2021) adaptive cultures contribute positively to digital transformation. A McKinsey study by Goran, LaBerge and Srinivasan (2017) further highlights that cultural and behavioral practices were rated as the highest and the most significant challenge to attain digital priorities in organizations. The government of Ghana has prioritized digital transformation as a critical national program for national growth and development in partnership with the mobile telephony industry (MTI) (Ministry of Communication and Digitalization, 2021). According to the Ghana Statistical Services (2020), the Information & Communication sector which is predominantly the mobile telephony industry (MTI), income growth contribution grew from 67.6% in quarter one of 2019 to 77.4% in quarter one of 2020. According to Parviainen et al. (2017), digitalization has been identified as one of the major trends changing society and business. The essential component of culture for digitalization in organizations that operate in volatile, uncertain, complex and ambiguous (VUCA) environments is important for understanding the MTI transformation.

Keywords

change management culture change digital culture digital transformation Ghana mobile telephony industry organizational culture organizational transformation

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